Hello can anyone give me some advise my mum is end of life care with vascular Dementia and is 97 years old. She is in extra care housing with care staff going in regular and then I visit 3 times a week, It was always her wish to die in her own home so i have kept her wishes in place. The care staff have their office downstairs so are in house 24/7.
The care they deliver is 100%, however the care manager is not good with communications, am I right mum should have a person centered care plan?
The manager appears to think she can change the care plan times etc to suit her not my mum, ? I am not sure now who to go higher up to with this. I found out last week my mum tea time call has been changed to pm instead of pm, nothing mentioned to me.
Any advise would be helpful.
The care they deliver is 100%, however the care manager is not good with communications, am I right mum should have a person centered care plan?
The manager appears to think she can change the care plan times etc to suit her not my mum, ? I am not sure now who to go higher up to with this. I found out last week my mum tea time call has been changed to pm instead of pm, nothing mentioned to me.
Any advise would be helpful.