Well, after a lot of problems of my own with the dwp,thanks to atos,and being taken off of my incapacity benefit, I do have to give credit where credit is due. I applied for attendance allowance for my mum who has alzheimers. We had a decision within 4 wks,and she was awarded the lower rate. Several weeks later,the dwp made an appointment to come out to visit myself and mum in order to make me her appointee. The chap from the dwp came out at the time specified, was here for a half hr,and whilst here completed a form to apply to get my mum the severe disability premium. The severe disability was awarded,and sorted out within 4-5 wks with arrears paid. Ive had need to ring the pensions service once,said I was her appointee, and after a couple of security questions was able to deal with the enquiry I had. Quite impressive really.