My Uncle , who i care for requires a District Nurse to visit everyday. 385 times every single day of the year. The first 2 years they would arrive any time between 9 and 2 - obviously this became intolerable despite repeated attempts at asking for a "constant" timing. I finally got the head of nursing to visit me - with help from the mental health team, social services and my Uncles gp. She accepted that such random timings were unacceptable and put in place a process which requires nurses calling me between 8.45 and 9am with details of their visit - between 9 and 11 each day.
It is still random, erratic and prone to lapse on regular occasion - im fed up with emailing my concerns to the head of nursing - who simply replies with "we shall endeavour to implement our timings as per our agreement" ..........blah blah blah
This is effecting our everyday lives here and its unacceptable - every single day is guesswork for me
Anyone?
It is still random, erratic and prone to lapse on regular occasion - im fed up with emailing my concerns to the head of nursing - who simply replies with "we shall endeavour to implement our timings as per our agreement" ..........blah blah blah
This is effecting our everyday lives here and its unacceptable - every single day is guesswork for me
Anyone?