My father, who moved in with us last year, was previously a customer with an internet provider. They wrote to him saying he had an outstanding balance on his account and I called them to pay it. They wouldn't talk to me as I'm not the account holder. Perhaps I'm being bloody minded but I'm refusing to pretend to be him or try to get him to answer their security questions, something which would confuse or distress him.
They've now passed the debt on, with an additional 25% charge, to a collection agency, who are neither answer their 'phones nor responding to e-mails (as the automated reply said).
It's a fairly trivial amount, under the circumstances, but I feel these companies should have methods in place for dealing with such circumstances.
They've now passed the debt on, with an additional 25% charge, to a collection agency, who are neither answer their 'phones nor responding to e-mails (as the automated reply said).
It's a fairly trivial amount, under the circumstances, but I feel these companies should have methods in place for dealing with such circumstances.
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