1. marionq

    marionq Registered User

    Apr 24, 2013
    5,848
    Female
    Scotland
    The purchase of a tracker for £196 was essential three months ago because of my husband's serious wandering and being picked up by police. After some teething troubles it began to pay its way and was very useful on those occasions when he went off without me.

    Last week it stopped working and was returned for repair. I am told that it cannot be repaired because of water damage, overheating and the fact that it has been opened.

    John has very lengthy showers and possibly put the tracker in his medicine cabinet while he was in there which could account for the water damage but the overheating I would have thought a design or product fault. The opening was me thinking it needed a new battery.

    Do I have a case for replacement here?
     
  2. Chuggalug

    Chuggalug Registered User

    Mar 24, 2014
    8,007
    Norfolk
    Who was responsible for the repair, Marionq? Was it a service centre of some description? If so, you'd be better off taking it to a smaller outfit, like a radio repair shop.
     
  3. nitram

    nitram Registered User

    Apr 6, 2011
    19,021
    Male
    North Manchester
    The overheating is probably secondary to the water damage and relates to burnt out tracks on the printed circuit board due to short circuiting because of the water.

    If the supplier is not the manufacturer, even if the product is a branded item, you may have more success by contacting the manufacturer directly

    Have you checked your house insurance for accidental damage?
     
  4. Grey Lad

    Grey Lad Registered User

    Sep 12, 2014
    5,737
    North East Lincs
    I would try them under the Sale of Goods Act and 'merchantable quality'. I am going back some time to my legal studies but my argument would be as follows:

    Who are they marketing the tracker at and why is is not waterproof? You should argue that people with dementia are a target group for the tracker and therefore it should be designed with that in mind. It clearly hasn't so it is not fit for purpose. No manufacturer likes this line. Well worth a try. Check the law on line so you can quote chapter and verse.
     
  5. Margarita

    Margarita Registered User

    Feb 17, 2006
    10,824
    london
    #5 Margarita, Sep 29, 2015
    Last edited: Sep 29, 2015
     
  6. Margarita

    Margarita Registered User

    Feb 17, 2006
    10,824
    london

    Yes they blame it all on the water damage . so they don't have to legally refund or replace the product

    Same go with all electrical appliances .
     
  7. nitram

    nitram Registered User

    Apr 6, 2011
    19,021
    Male
    North Manchester
    "I am not sure if you mean the battery is causing the product to overheat.
    If so they you would legally have case for replacement "


    The battery is the only source of energy so it must be the root cause of any overheating.

    If the fault was the battery itself, faulty design and/or manufacturing it should be replaced FOC.

    If short circuits were caused by the ingress of water the argument moves to was it sold as waterproof/splash resistant and if not is it reasonable to expect it to be.
     
  8. Grey Lad

    Grey Lad Registered User

    Sep 12, 2014
    5,737
    North East Lincs
    Believe me they will not like fitness for purpose argument.. Check the law and blind (or bluff) them with legal jargon. It has always worked for me! :D
     
  9. marionq

    marionq Registered User

    Apr 24, 2013
    5,848
    Female
    Scotland
    Got an email offering to replace it totally for the equivalent repair cost of £50. I had already accepted this before reading your advice in posts. You all make good points and I will keep this in mind for future dealings with the suppliers.

    The trouble with an item in the possession of someone with dementia is you do not know for sure what they did with it.

    Thank you all.
     
  10. Grey Lad

    Grey Lad Registered User

    Sep 12, 2014
    5,737
    North East Lincs
    Well done.:)
     
  11. nitram

    nitram Registered User

    Apr 6, 2011
    19,021
    Male
    North Manchester
    Success, if they are a big organisation they probably let you have a new one at cost, I doubt if they actually repair any, knowing that you will now maintain your annual subscription.
     
  12. Beate

    Beate Registered User

    May 21, 2014
    11,711
    Female
    London
    #12 Beate, Sep 29, 2015
    Last edited: Sep 30, 2015
    How strange. I got a Buddi through Social Services and we've had to replace it a few times already, once because it was washed, and they have always replaced it because there is some kind of insurance with it.
     
  13. marionq

    marionq Registered User

    Apr 24, 2013
    5,848
    Female
    Scotland
    Beate I believe that Glasgow at one time issued the Buddi trackers but they went with the cuts. Your local authority may well no longer issue them.
     

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