Hello everyone, Just an update on how this is going - following Margaret W's initial post re this. Well, I downloaded the forms - filled them in and sent them off- along with a letter explaining the circumstances and why I was applying on Mums behalf - & copied everything to the GP so he would be expecting the letter AND THEY WROTE BACK DIRECT TO MY MUM "I understand that you wish to be considered for a discount on the grounds that someone in your household is severely mentally impaired" !!!!!!!!!!!!!!!!!!!!!!!!!! Is this totally insensitive or just plain carelessness ? Thank God she doesn't realise what post is anymore. Imagine someone still capable of reading or with some paranoia getting a letter like this - it could cause severe problems. They've also sent another form to fill in which just requests exactly the same details as the original - (which benefit etc) I'm going to plough thro' the process but don't hold out much hope ! Do I phone and blast them - or just treat it as yet another example of total disregard for any sensitivities around AD ? Regards to all.