Hello
My Father has had Council provided care since 2013 and we are on our second provider having served noticed on the first. I am currently considering this action again as the provider has become complacent, barely doing the minimum requirements of the care plan. I think they only real bit of work they do is the essay of lies relating to what they allege they have done during each visit!
I hold LPA over my Father for both H&W and P&F and our social worker suggested I take full control of the care budget and employ the care company myself using Council funding. He further explained that I would get 'better control' over the company and they would be more likely to deal with my complaints swiftly? That in itself is a 100% advance on how complaints are dealt with at the moment. I'm so use to the "I'll get X to ring you back as they manage that area Sir and I'm afraid they're out on a visit at the moment"
I'm thinking about it but I have a full time job which is demanding and am also a single parent and I really don't need the extra hassle of working gratis for Social Services!
Having said that, if this method provides a better standard of care and it guarantees the care staff will actually remain in the house for the designated 30 minutes and adhere to the care plan, I might be pursuaded to give it a try?
What are other users experience of Private over Council care, or has a switch like this proved to be nothing other than extra hassle and grief
Many thanks
My Father has had Council provided care since 2013 and we are on our second provider having served noticed on the first. I am currently considering this action again as the provider has become complacent, barely doing the minimum requirements of the care plan. I think they only real bit of work they do is the essay of lies relating to what they allege they have done during each visit!
I hold LPA over my Father for both H&W and P&F and our social worker suggested I take full control of the care budget and employ the care company myself using Council funding. He further explained that I would get 'better control' over the company and they would be more likely to deal with my complaints swiftly? That in itself is a 100% advance on how complaints are dealt with at the moment. I'm so use to the "I'll get X to ring you back as they manage that area Sir and I'm afraid they're out on a visit at the moment"
I'm thinking about it but I have a full time job which is demanding and am also a single parent and I really don't need the extra hassle of working gratis for Social Services!
Having said that, if this method provides a better standard of care and it guarantees the care staff will actually remain in the house for the designated 30 minutes and adhere to the care plan, I might be pursuaded to give it a try?
What are other users experience of Private over Council care, or has a switch like this proved to be nothing other than extra hassle and grief
Many thanks
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