In a nutshell, the Medical Practitioner Society and BMA offer advice to GPs if they receive complaints. Who offers advice and information to the patient and/or their family please? Need to know if we can insist her twerp of a GP (about whom we have now made official complaint) is NOT the person at the practice who talks to her about the consent form she has signed for her medical records to be examined? Mum does have capacity sometimes and when I explained what we were worried about, she said he wasn't her GP anyway (she still thinks the one who retired 8 years ago is her GP) and she said "even if he is, he sounds stupid and I don't want him to be!" We are actually liaising with GP Practice Manager who said a signed form would be enough but now they are insisting Mum goes in (Mum says she will only go in if I go with her).