Good afternoon my friends I would appreciate some advice/guidance regarding concerns I have with Mum's Care home please. Mum has been in her care home for just over 2 years. She has mixed dementia and reached 90 last October. Fortunately she settled immediately and she has remained happy since her admission. Despite the expected decline due to her illness, she is rarely without a smile and is polite and appreciative of her carers. It is lovely that she has retained those characteristics. She has always been sweet natured and kind. Sorry, I am digressing here. Mum's care has been great. Yes, we've had a few "blips" but nothing that we've been unable to resolve. At Christmas, the Home was one of many taken over by a new company. Nothing changed at first but, like some other relatives, Im really worried about the decline in standards. Can I just say that I have no complaints about the carers. They work very hard but the fact is there are simply not enough of them. I understand the answer - according to the new owners - is that they "must find a different way of working". This is not, surprisingly, resolving the problem. Only this morning I could not help overhearing a young and lovely young man being told that all the staff were having to go the extra mile. He was then taken off his care duties and told to take over the drinks trolley. Meanwhile my mum had a 40 minute wait for toilet assistance. I am in a quandry; I cannot fault the staff but they really are being put in an impossible position. The superb Manager leaves next week due to finding it impossible to work with the new owners. Things must be bad as she is experienced, and has been doing so well but feels she is banging her head against the wall. Care standards are dropping and residents are suffering as a result. Can anyone advise me of the best way forward and whom I should approach? I don't want to get the staff into trouble - they are already doing above and beyond - nor do I wish there to be any repercussions for those most vulnerable and deserving of the best care - the residents. Thank you for reading this; I feel sure others have been here before me and any advice would be greatly appreciated. Many Thanks..