Today I have written a letter of complaint to my mothers care home concerning the quality of care she is receiving. Has anyone had cause to complain in writing? If so what sort of things have you complained about. Has anyone complained to CSCI? If so, what sort of response did you get. How did your complaint change the care homes policies and procedures? Do you think that CSCI regulations are followed or are the guidelines just a worthless document? I have contacted my MP not just about my mother but about the plight of hundreds of elderly people who are in care homes who suffer the same neglect and suffering. Responses would be appreciated. I intend to direct my MP to this thread.