Ive made a complaint about my Mothers Care Agency. I feel I am constantly complaining and checking up on them. Im not sure they understand the full complexities of dementia, despite all supposed to be trained, in that they do the bare minimum, and today they brushed my Mums hair for the first time in 3 weeks! I work full time but I see her almost every day and find I am checking up on them. I have been told not to write in their contact book, as I was leaving messages. Last week they failed to give her some antibiotics even after the Supervisor had been there and then the young Carer that arrived could not give the evening medication as it was not written on their sheet! Just as well I was there. Needless to say I was not very happy and told them so. I have now had an accusatory phone call with one of the supervisors who implied that as I was so busy at work I could not give my Mum enough time and maybe she should go into respite or care, and that they could do nothing right! Had a meeting with my Mums social worker who has asked that I have a meeting with the Agency and give them chance to improve as my complaint will affect their rating! I have been to see my Mum today and thrown out mouldy bread and out of date food (again). What do I do now - stick with them or continue with my need to change them? Would appreciate any comments. Thank you