Visit by my wife to see her mother arranged for next week. Progress. But then told that the home is cutting facetime and other calls as the residents want more home activities. They seem to have the ability to fully understand the best way to deal with family isolation is to have a singsong and not to have more family communication. Good strategy with people with dementia. Keep them away from people they knew and loved ....causes too many problems. Also told they haven't the time to keep my wife updated on how her mum is but will definately contact if there is any issues.
It's a good home and they care well for the residents but they seem to totally forget the people outside who need to keep in touch and be reassured and reassuring to their family.
"We will do all the worrying and care, you just pay the bill and we will tell you what we think you need to know."
I am a person who can and have interacted/dialogued to all....CQC, Home, Company, MP, Councillors...But this is getting beyond a joke and it's not a joke.
It's a good home and they care well for the residents but they seem to totally forget the people outside who need to keep in touch and be reassured and reassuring to their family.
"We will do all the worrying and care, you just pay the bill and we will tell you what we think you need to know."
I am a person who can and have interacted/dialogued to all....CQC, Home, Company, MP, Councillors...But this is getting beyond a joke and it's not a joke.