I know I should know how to deal with this one but I'm struggling and would appreciate some advice from those who've been there. Mum's memory is now so bad that she doesn't remember anything literally from one second to the next. This morning I've just missed a phone call from her (didn't get there quick enough) so immediately called her back. She was, as usual in the morning (all day for that matter) confused and scared because she's on her own so I explained that I will be in to see her in a little while. However, I started the conversation with "sorry I missed your call, what's the problem?". She denied making any call and was absolutely certain she hadn't picked up the phone. When I hung up, I checked with the 1471 number and it was her. What should I have said? I've clearly now left her more confused and anxious simply by asking the question!