Hi again,
Yes I did get the decision letter and the scores.
I think one issue could be that the social worker put a plan in for care at home with 4 visits a day.
However this was not working for my dad of 85yrs who has lost weight because of the stress so as a family and with my mum's agreement it was decided that a nursing home would be best.
At the time of the CHC assessment I was asked what the current arrangements were so it may be that they will argue that nursing funding is not applicable?
even if I agree with the scores given do you think I can appeal on the basis of nursing funding?
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CHC and Complaints that you might eventually choose to take to The Parliamentary and Health Service Ombudsman (PHSO)–
an important point of law …
“ The Act of Parliament that gives the PHSO powers sets out its role is to investigate injustice or hardship, arising from failings. Therefore, it would
only look to consider complaints of service failure if it can see there has been injustice or hardship caused as a result ”
A serious complaint was made against a NHS Trust/CCG about an incredibly shoddy DST document which was poorly prepared and full of errors which said a person was not eligible for CHC. [Lots of evidence was provided].
Then subsequently the person (my mother) was awarded fast tracked CHC very shortly afterwards – there was no financial disadvantage.
So, after trying for two years to get the PHSO to criticize the NHS Trust/CCG for producing an appalling DST document – where the CONTENT was wrong in many places, I’ve had
no success at all. The errors included, for example, wrong dates, and a wrong attendance sheet for the DST meeting. Also, documents including GP letters were referred to, which I didn’t see.
The decision
by the PHSO (given by the PHSO’s Operations Manager), not to deal with my complaint, means those who prepared the DST document have got off scot-free.
From my experience, I suggest that the Parliamentary and Health Service Ombudsman, will NOT deal with a complaint unless – as the law says, an injustice or hardship is caused as a result.
This info about the PHSO might help those who are attempting to challenge a NHS Trust/CCG.
It's such a sorry state of affairs. I've told my local area's independent
Health Watch about this.