The whole process seems very drawn out! To clarify, a complaint was raised about the standard of the DST form. A subsequent complaint was raised about the lack of any meaningful processes to deal with this complaint. It has now been accepted that there were failings in addressing the original DST complaint, but there has been no mention of what is being done to deal with the original complaint. The CHC assessor worked at the hospital and as there is a separate complaint investigation currently ongoing with regards a number of serious failings and safeguarding issues it may be that the DST complaint is being looked at by the hospital. I think we'll have to wait for the hospital response to see whether the issue has been properly addressed or not.