Just emerging from a horrible 18 months and now feeling angry. The Local Government Social Care Ombudsman has just upheld a complaint about mum’s home care agency. This can be viewed online, case no. 18019213. Both parents were diagnosed with Alzheimer’s and were spending £30k per year for care in their home. It transpired that mum’s 2 main carers, who we really liked, were abusing her. My frustration is that the care company use the PASS electronic system whereby we could login and see what time the carers visited and what activities they did. I live 3 hours away from mum so using PASS I could talk to mum about her day, only to find out later that a lot of it never happened and unwittingly I was reinforcing their lies; reassuring mum the carers had been, when the in fact they hadn’t. She was missing meals and medication. The PASS system does not verify the times recorded. Hence why her carers could put any time down.
My question is, do care agencies have to legally check timekeeping? I cannot find info on this. I believe the company had no idea where these carers where or if they had carried out any of their rota. Given the vulnerability of my mum and others surely this should be a legal requirement? I truly believe it would have been a lot harder for the abusers if they had been monitored.
My question is, do care agencies have to legally check timekeeping? I cannot find info on this. I believe the company had no idea where these carers where or if they had carried out any of their rota. Given the vulnerability of my mum and others surely this should be a legal requirement? I truly believe it would have been a lot harder for the abusers if they had been monitored.