Two weeks ago we finally got my mum to agree to some help (with some persuasion from SS too) and so this last week she's had someone in the morning to get er breakfast and someone at lunchtime to make her lunch and something for dinner and to go out for a walk with her and her dog. Oh and a cleaner too Unfortunately, despite her denying anyone had been there at all this week, she's already telling anyone she gets to speak to that she doesn't want carers and doesn't need them! Anyway, my question is what should we (my brother and I) expect from the carers, my mum is entirely self funded so we are paying them with her money and I feel we should expect some feedback on how things are going. I phoned them yesterday and felt that I was being hurried on the phone and they didn't give much away but told me the things I should be doing eg getting er to change her clothes when that's one of the things we want them to deal with and they were told about by SS (who got this company in). I know it's only been a week and it will take time for progress to be made but am I right to think I should be kept in the loop?