Do you have LPOA? I do and I read dad's notes. Email the doctor and arrange appointments. If I want to take dad out I cancel the shift. I do it a couple of days before then I don't get charged.I have asked for a rota but I was told that it was confidential so as it stands, I'm unable to plan any activities for Mum.
Some of you have mentioned emergency situations. I've covered this by telling the agency to call me if they have a problem. Mum and I don't live together but I can easily step in to cover her care.