It's so hard @Quizbunny to keep up this fight. It really shouldn't be this hard to see our loved ones. I find it hard to believe that some of these managers/ owners really have their residents' best interests at heart, all I can think is that they are protecting funding. I know many people on Rights for Residents campaign group are frightened their loved one will be evicted if they say too much, but really there is enough evidence to show that mental health has been deteriorating due to this 9 month ban on meaningful visits. You could email with quotes from the new government guidance which says indoor visits with hugs and hand holding should go ahead with testing and ppe/ good infection control. IT certainly is not a decision to be made by the care home staff, irrelevant whether they are just shopping once a week! Once the homes have received the lateral flow tests and done training (online, pretty quick by all accounts) , if they still refuse it is time to get your local public health department to intervene. If you are on Facebook and haven't done so already please join John's Campaign and Rights for Residents. There is lots of support and suggestions of what to say/ argue etc.