I was wondering if anyone has had problems communicating with their carehome.
Yesterday I asked to speak to mum, as I'm trying to phone or see her about 2 a week. The nurse said the line was busy with another resident and they would phone me back. When the call did come through I was put through to the manager, who asked me if I was ok, I said fine I just wanted to speak to mum as it had been a little while. She said oh I thought it was only last week Thursday.
I said yes that's right but that I liked to speak to her 2 a week as she only been there about 6 weeks.
She then went on to explain that they only had 1 phone for 20 residents and no incoming line when in use. I said well I'll fit in with you, whenever its convient to which she replied she would get a member of staff to phone about 4pm, which never happened.
I know shes ok and settling in but I think communication is important and there phone system is really not my problem.
Am so frustrated but for the sake of mum I am holding my tongue.
Yesterday I asked to speak to mum, as I'm trying to phone or see her about 2 a week. The nurse said the line was busy with another resident and they would phone me back. When the call did come through I was put through to the manager, who asked me if I was ok, I said fine I just wanted to speak to mum as it had been a little while. She said oh I thought it was only last week Thursday.
I said yes that's right but that I liked to speak to her 2 a week as she only been there about 6 weeks.
She then went on to explain that they only had 1 phone for 20 residents and no incoming line when in use. I said well I'll fit in with you, whenever its convient to which she replied she would get a member of staff to phone about 4pm, which never happened.
I know shes ok and settling in but I think communication is important and there phone system is really not my problem.
Am so frustrated but for the sake of mum I am holding my tongue.