I have a situation where there was a safeguarding issue with regard to the poor quality of care my father in law received in a care home. The care home admitted negligence. As my father in law was a self-funder I would have expected a refund of care fees. The response I have had is:- The owner confirmed that he was aware of the outcome of the adult protection investigation and that the allegations were substantiated. He understood that the measures required by the safeguarding investigation had been put in place and that staff that attended the meeting acknowledged that negligence had occurred. He advised that he had discussion with his insurers but would not consider any reimbursement of fees. He advised neither the NHS Trust nor CQC can enforce any repayment of fees. How can a care home that was negligent get away with this and what can be done about this?