1. Ernest

    Ernest Registered User

    Jan 23, 2018
    Can anyone explain to me how it is that a Care Home can charge the full whack even if the resident is in hospital? Why isn't there some proviso that because the full "care" package isn't needed ie, food, laundry, personal care, isn't it necessary to just pay a retaining fee for the room? They are charging for service which isn't being used.
  2. Louise7

    Louise7 Registered User

    Mar 25, 2016
    Depends what the contract with the care home says but it's standard to still charge when someone is in hospital as they can't rent the room out to someone else who would be using their services. Check the contract but you'll probably find somewhere in the small print that it states that the full cost is due when the room is unoccupied.

    The homes are businesses and their fees are based on room occupancy - they don't seem to calculate the 'extras' separately. I guess it's easier that way as some residents will eat more, need more personal care, laundry etc than others so a standard flat fee for all, rather than individual fees based on the individual resident's use of the services provided, makes sense.

    I'm not saying that charging the full rate when someone is in hospital is fair, but that is what happens if it's written in the contract. There may be some homes out there that don't charge the full rate but they're probably in the minority.
  3. Lilac Blossom

    Lilac Blossom Registered User

    Oct 6, 2014
    My husband's care home contract says "full self funding charge must continue to be paid in full if resident is in hospital".

    I also feel it is a bit unfair to charge the full amount but no other option I'm afraid.
  4. Ernest

    Ernest Registered User

    Jan 23, 2018
    Thank you for both of these replies. The Care Home Agreement does state exactly that but I was just wondering how they could do it!!! I will just have to "grin and bear it " when the time arises. Thanks again. Xx
  5. Beate

    Beate Registered User

    May 21, 2014
    They will still have the same staff and heating costs and can't rent out the room so I don't see what's so unfair about it. Care homes are businesses. Would you think it's ok if a tenant didn't pay their landlord while they are in hospital?
  6. maryjoan

    maryjoan Registered User

    Mar 25, 2017
    South of the Border
    Put this way, it does make sense. I wonder if anyone remembers how things worked in the days when it all came under social services and the care homes were not individual businesses??
  7. anxious annie

    anxious annie Registered User

    Jan 2, 2019
    I can see what Beate means that the home still has the same running costs. Perhaps they should do a reduction for food/laundry. Do you continue to get ATendance Allowance for pwd whilst they're in hospital?
  8. love.dad.but..

    love.dad.but.. Registered User

    Jan 16, 2014
    #8 love.dad.but.., Oct 16, 2019
    Last edited: Oct 16, 2019
    I feel the same way about this as I did when 14 days post death charges were made for dad...take out the charges for food, carer attention, laundry ie fine for the room during a hospital stay but not for the services the setting isn't providing and therefore the resident isn't using. It would do a lot for the private company's PR. At dad's NH they did make a concession of charging full rate for the first 4 weeks then 75% thereafter for hospital stays.
    I seem to remember AA is still allowed for up to 4 weeks hospital stay?
  9. Sirena

    Sirena Registered User

    Feb 27, 2018
    I haven't read my mother's CH contract recently but ISTR it says full payment for x weeks, then it goes down to 80% if in hospital longer term. I can see why, for the reasons Beate says. My mother has been in hospital twice while in her CH, for 3 days and then 12 days.
    Yes you do get AA while in hospital but it stops after 28 days.

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