Hi, there are numerous issues with the care home where dad currently lives and despite having had 2 long meetings with the manager over the last couple of months, nothing changes. The issues are varied and serious, but include problems regarding poor administration of drugs ( we have found tablets on the bathroom floor, in dad's pocket, on the plates in the dining room where other residents could pick them up etc.), failure to put in place ANY of the measures that the dietitian had recommended well over a month ago, failure to respond to the disruptive nature of other residents of the floor (one resident entered dad's room at night and punched him in the face, yet they have not been moved to line of sight of the carers' station), carers who are clueless as to dad's dietary needs or that fact that he is diabetic, employing agency staff who can't understand basic English (hence are completely unsuitable for working with dementia residents) and failure to put in place grab rails in the communal toilets where he has fallen twice (grab rails are in all the en-suite bathrooms where he has never fallen, yet they continue to fail to fix the communal toilets, despite knowing that if he goes in the communal toilet he WILL fall). This is just a brief selection of a long list, all of which combine to make the care home an unsafe place of residence. What is the next suitable step to take? Is it contacting the CQC, the local council, the more senior management of the care home? All of them? The situation can't go on any longer and we would rather the issues were sorted instead of having to look for a new care home and all the issues that entails with moving someone with dementia. Thanks for any help/advice anyone can provide.