I don't know if this question is allowed here - if it isn't, my apologies, but perhaps people would like to respond with a private message: Does anybody use a care agency that they can recommend in Derby, England? At Mum's assessment we were given a list of people to contact whom we would be able to employ ourselves, but I don't fancy getting involved in payslips, NI contributions and pensions, etc. Besides, of the six people who seemed to suit Mum, only one has got back to me and she has no availability. What's more, given our situation, I don't think an individual carer would be our best bet, as, because of distances, we wouldn't be able to take up the slack in the case of illness or when they took a holiday. So, an agency it is - but which one? I have e-mailed and called one which seemed logical because it was the closest to Mum's village, but two days later I've still not heard back from them either. I'm wondering if we're on some sort of blacklist somewhere: "Don't touch that family, they're weird!"