My mother recently moved into a care home after a sudden sharp deterioration in her dementia. We have applied for the PoA to be registered, but are waiting for this to come through. I am trying to get her phone disconnected to save her some money, but the company are refusing to do this without speaking to her. She is now far too confused to do that. I don't want her to have to pay for a service she doesn't need when we need all her money to pay the care home fees. Does anyone know what our rights are about this?