(Nada, you don't know how much restraint I'm using not to 'name and shame' - frankly the catalogue of errors and ignorance with mum's bank re POA/EPA deserves national press!)
I though I'd coped quite calmly with bad/conflicting/wrong advice prior to registering EPA ... stayed fairly sane when they froze her accounts unnecessarily .... even helped some of the local branch staff out providing links from the Guardianship office I'd found thru TP members ... allowed them to believe they had more powers than governmental departments ..... ran up my own overdraft charges to subsidise mum when they denied her or me access to her own money ..... learnt to laugh when they'd 'lost' the paperwork (again) ..... waited patiently for even a cheque book to materialise so I could at least try to keep mum's affairs seperate from my own .... and cut down on the accounting for the COP...... fretted myself about explaining to mum she wouldn't have her 'own' card anymore .......
TODAY?
While I was at work today she's had a phone call from the bank - inviting her in to discuss her accounts .....?? This same branch saw fit to 'freeze' her accounts months ago and didn't care no-one had access to her money until THEY sorted out THEIR paperwork (mum's paperwork actually which THEY lost and I had to duplicate) ......... coz I dared mention I thought she needed protection ......... protection from her bank, methinks ..... who registered the registered EPA on their own system how long ago?.... when I made yet another personal visit to watch them hit the 'send key'? Or perhaps they're worried how someone knew to transfer excess funds from her current account into her high interest savings ......?
I give in!!!!!
Karen, x
I though I'd coped quite calmly with bad/conflicting/wrong advice prior to registering EPA ... stayed fairly sane when they froze her accounts unnecessarily .... even helped some of the local branch staff out providing links from the Guardianship office I'd found thru TP members ... allowed them to believe they had more powers than governmental departments ..... ran up my own overdraft charges to subsidise mum when they denied her or me access to her own money ..... learnt to laugh when they'd 'lost' the paperwork (again) ..... waited patiently for even a cheque book to materialise so I could at least try to keep mum's affairs seperate from my own .... and cut down on the accounting for the COP...... fretted myself about explaining to mum she wouldn't have her 'own' card anymore .......
TODAY?
While I was at work today she's had a phone call from the bank - inviting her in to discuss her accounts .....?? This same branch saw fit to 'freeze' her accounts months ago and didn't care no-one had access to her money until THEY sorted out THEIR paperwork (mum's paperwork actually which THEY lost and I had to duplicate) ......... coz I dared mention I thought she needed protection ......... protection from her bank, methinks ..... who registered the registered EPA on their own system how long ago?.... when I made yet another personal visit to watch them hit the 'send key'? Or perhaps they're worried how someone knew to transfer excess funds from her current account into her high interest savings ......?
I give in!!!!!
Karen, x