Margi, I am so sorry to hear about your friend's daughter
and really hope that she responds well to treatment (((hugs))) The fact that someone else is suffering doesn't actually make you day any easier though!
Sam, are there any other care agencies in your town? In your position, I think I would certainly be looking around at the alternatives! As you say, they are supposed to be making life a little less stressful for you and they seem to be doing the opposite
My son is coming down for a few hours today, in honour of Fathers' Day, and we are going to meet up with some of OH's family at the riverside pub. True to form, son has already phoned to say he missed the train he was supposed to be taking, so will be a bit later arriving . . .