No, I'm not at all amazing Sweetie, I was just fed up to the eyeballs one day, reading about this pigging postcode lottery, and following a visit by a most unhelpful Incontinence Nurse, and so I wrote down all the salient points I wished to make, and made the call to the Incontinence Service.
When I was a teacher, in a huge secondary school on the borders of Hackney, my most-quoted saying was "Failure to prepare, is to prepare for failure", and I made sure my students prepared for their exams, work experience and mock-interview days. When dealing with authority, it helps to have your ammunition ready, whether you need to use it or not.
I never shout, I never swear, and I never interrupt. Usually I find that
I'm interrupted, so I then say
"would you please afford me the same courtesy that I showed you, and allow me to speak? Thank you" and then I continue.
My main point was that I felt John's human rights were being violated, due to our postcode, and that he was being punished, due to where we lived, and due to the fact he was mobile. If he'd been lying in bed all the time, the pads might have been sufficient for his needs, but he wasn't.
Many people think that if you live in Greater London, you have loads more help available, when the opposite is true. There are so many people trying to get a slice of the cake, that you often find you're left with crumbs. For example, I used to be amazed at the number of people who would write of "our Admiral Nurse", whereas all I had was a phone number.
You're doing so well, under very difficult circumstances.