1. macatac

    macatac Registered User

    Nov 9, 2014
    37
    North Wales
    Has anyone got the email address of Barclays Legal Notices Team ? I have the phone number,but after several phone calls,being on hold for over 1hr at a time,getting to speak to nobody,I've given up with trying to contact them by phone, thanks :(
     
  2. 2jays

    2jays Registered User

    Jun 4, 2010
    11,477
    West Midlands
  3. macatac

    macatac Registered User

    Nov 9, 2014
    37
    North Wales
    Thanks 2jays, didnt actually help,but thank you. Contacted customer services which gave me a direct number, but when you get through,same music playing and same message, but still cant get to speak to anyone.
     
  4. Lindy50

    Lindy50 Registered User

    Dec 11, 2013
    5,287
    Cotswolds
    Hi macatac :)

    If it's any comfort, I've had just this problem repeatedly, with the same people. Are you sure that their office is open on a Saturday? Just a thought.....

    Maddening, isn't it? When I finally got through ( a year ago now) I just burst into tears, I was so frustrated and angry......and then I felt sorry for the hapless operator who had to deal with me! :rolleyes:

    Good luck :)

    Lindy xx
     
  5. macatac

    macatac Registered User

    Nov 9, 2014
    37
    North Wales
    Hi lindy, yes,they were open until 2pm. In the end I went to the branch in Llandudno, saw someone on the counter. They went into my mums account, said a note had been put on there,on feb 4th,which stated page 3 of the LPA was missing. They photocopied every page on jan 10th. Suppose ive a few more weeks now to wait in the hope of getting it sorted. Left them with no doubts about what I think of it all.
     
  6. Lindy50

    Lindy50 Registered User

    Dec 11, 2013
    5,287
    Cotswolds
    I can hardly bear to think about it! Amongst other things, they lost my application for online banking, so I had to pay for things out of my own pocket....when the amount owed to me got up to four figures, they suggested I reimburse myself by cheque.....which then bounced as they had lost my signature somewhere in the system. When I phoned about this, they actually suggested that I wrote several smaller cheques, "as these are hardly ever checked" :eek: Unbelievable!

    Anyway, to be fair it is now all sorted out and they have been fine. It was just the first couple of months that had me tearing my hair out!!

    Lindy xx
     
  7. snowygirl

    snowygirl Registered User

    Jan 9, 2014
    151
    I couldn't get through to the same place for this particular bank for a POA problem. I ended up doing a complaint on their email complaints page...this generated another line of enquiry which was dealt with fairly swiftly and I even got £150 compensation for the worry!!
     
  8. Lindy50

    Lindy50 Registered User

    Dec 11, 2013
    5,287
    Cotswolds
    Well done, snowygirl :) I'm afraid I was past the point of even complaining at that stage....bit pathetic, but there it is! :eek: Glad it's all sorted now :)

    Macatac, there is light at the end of the tunnel, I hope! :D xx
     
  9. jenniferpa

    jenniferpa Volunteer Moderator

    Jun 27, 2006
    39,418
    Lindy - I'm surprised they bounced the cheques. Another bank for which I had a 3rd party mandate for my mother happily paid out cheques of over £2000 which I had signed with my own name yet balked when I attempted to change a standing order - I was told they had "lost" the signature card and when I said: well you paid these cheques, was told that they "don't check the signature on those". Makes the mind boggle.
     

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