Brucie, First attempt at quotes so when I've got it all wrong I am sure you will correct me!!!Brucie said:Did you try telephoning them and speaking directly?
Anyway, my point was, the [spoken] word is mightier than the keyboard or the pen, to bend a saying.
Only point here (and I've got another on email which Norman and Aine helped me on which I will post in its relevant thread) is that the spoken word is not recorded for posterity, unless taped and/or witnessed. All I would say to anyone, if making a complaint (or especially in the process of chasing up a serious complaint) by phone, back up your interpretation of the conversation (with whoever) and the points you believe to have been discussed/agreed in writing with something along the lines of ...... 'unless I hear from you otherwise....'
Just a thought.....