App problems and blocked content

Discussion in 'Welcome and how to use Dementia Talking Point' started by Tin, Dec 1, 2016.

  1. 2jays

    2jays Registered User

    Jun 4, 2010
    11,585
    West Midlands
    Moaning Minnie here...

    Fed up with app

    Deleted and re downloaded 2 times today

    Going to use safari instead

    Hope safari works on my phone [emoji57]


    Sent from my iPhone using Talking Point
     
  2. chick1962

    chick1962 Registered User

    Apr 3, 2014
    11,265
    Female
    near Folkestone
    Also fed up with the new update as everything is so complicated now :( sorry for the moan but it was fine as it was . God knows how our friends with dementia find this . Makes it so much more difficult for them .


    Sent from my iPhone using Talking Point
     
  3. Diannie

    Diannie Registered User

    Jun 2, 2015
    157
  4. Diannie

    Diannie Registered User

    Jun 2, 2015
    157
    Why are all the posts squashed to the left hand side of screen and other half blank?


    Sent from my iPad using Talking Point
     
  5. Diannie

    Diannie Registered User

    Jun 2, 2015
    157
    Serena S. When logging on to the above link a message shows " beware, this could be a phishing website". Am going to give up trying to access Talking Point for a while. Too much hassle


    Sent from my iPad using Talking Point
     
  6. Diannie

    Diannie Registered User

    Jun 2, 2015
    157
    Yes


    Sent from my iPad using Talking Point
     
  7. Tin

    Tin Registered User

    May 18, 2014
    4,829
    UK
    Still getting Invalid Redirect URL and it looks like I am not logged in till I go to Today's Posts.
     
  8. Saffie

    Saffie Registered User

    Mar 26, 2011
    22,501
    Female
    Near Southampton
    Diane, don't abandon TP! Just use Safari/Google to get to the main TP site, even if just until the app is sorted. The link remains at the top of my iPad all the time.
    It is what I was used on my computer to before we had the app and I still find it easier to use.
     
  9. Izzy

    Izzy Volunteer Moderator

    Aug 31, 2003
    59,205
    Female
    Dundee
    I mostly use Safari on my phone and iPad to access TP. I like the app for a quick check to see what's there but I prefer the main site for replying and posting.

    My main problem with the app just now is that the icon is showing a little '1' beside it. I presumed that meant an unread post or a message. I've tried everything and can't get rid of it!
     
  10. Saffie

    Saffie Registered User

    Mar 26, 2011
    22,501
    Female
    Near Southampton
    I was having that recently too Izzy, sometimes a many as 6 but once I went in and clicked on any post, it disappeared. I have now deleted the app and will think about reloading it once the problems are fixed though very rarely used it as I find the main site easier.
     
  11. Izzy

    Izzy Volunteer Moderator

    Aug 31, 2003
    59,205
    Female
    Dundee
    #111 Izzy, Dec 13, 2016
    Last edited: Dec 13, 2016
    I've now got a 4! I went in and looked at unread tab and marked them read. They disappeared from that area but the 4 is still there!

    Edit - I've clicked on posts but the 4 is still there.
     
  12. SerenaS

    SerenaS Administrator
    Staff Member

    Apr 7, 2011
    13,222
    London
    Hi everyone,

    I'm sorry to hear that technical problems are persisting for some of you. :( We are using a third party product for our app and that isn't without its problems.

    I've amended some settings and hope that this will address the 'invalid redirect URL' message, but please do let me know if it's still appearing.

    Please do continue to log issues with the app, as I'll be taking this feedback into consideration.

    Thanks,

    Serena
     
  13. Pete R

    Pete R Registered User

    Jul 26, 2014
    2,046
    Staffs
    I'm on android and was getting random large avatars & posts. In settings I un-clicked every option and it now works fine.


    Screenshot_2016-12-13-05-32-51.png
     
  14. 2jays

    2jays Registered User

    Jun 4, 2010
    11,585
    West Midlands
    I was getting the same PeteR

    That's why I deleted app

    New company doing the upgrade? Are they dementia friendly? Are they showing off their skills?

    My opinion : im sure it's a great app for the younger generation not under huge stress, but for me??? No dementia that I know of, not younger generation, it's not for me
     
  15. chick1962

    chick1962 Registered User

    Apr 3, 2014
    11,265
    Female
    near Folkestone
    I have the same problem Peter will now delete app and download again .


    Sent from my iPhone using Talking Point
     
  16. Alicenutter

    Alicenutter Registered User

    Aug 29, 2015
    560
    Massachusetts USA
    Can't post replies/access members area

    Help! Since the new 'interface' I am shown as signed in but can't reply to messages or access the members' area. This is on my iPhone; not sure when I'm on my computer....


    Sent from my iPhone using Talking Point
     
  17. nitram

    nitram Registered User

    Apr 6, 2011
    18,827
    Male
    North Manchester
    Invalid redirect URL

    Current state for me.

    If logged out of TP for some time and then log on I get transient invalid redirect URL and then the main forum screen on forum...., I have log on or register showing, I am not listed at bottom of screen, I can see the members' area.

    When I click on anything it changes to https://forum... and everthing is normal except that it defaults to Alz 2015 style instead of TP.

    If I log out and then log in again fairly soon everything works correctly except for the Alz 2015 style.

    I think the time interval before log on misbehaves is the same interval that it takes the online status to change if you stay logged on and close the browser.

    In all cases 'remember me' is set but on returning I end up at forum... not https://forum...
     
  18. jenniferpa

    jenniferpa Volunteer Moderator

    Jun 27, 2006
    39,429
    Just to say: those random large pictures can be removed just by unselecting Show Photo Preview under the settings option. They really spooked me at first, but it's fine now.

    Everyone who is getting those random number that you can't clear: are you all on the apple app? I'm on android and do not see them.
     
  19. Izzy

    Izzy Volunteer Moderator

    Aug 31, 2003
    59,205
    Female
    Dundee
  20. chick1962

    chick1962 Registered User

    Apr 3, 2014
    11,265
    Female
    near Folkestone

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