App problems and blocked content

[jenniferpa]

Mary, Serena posted an announcement about the app (I'm having the same issue)

https://forum.alzheimers.org.uk/announcement.php?f=70&a=153

And Tapatalk is what drives the app I'm afraid. So while you may not think you're using it, if you use the app you are.

Your best bet at the moment to access TP from a mobile device is to actually uninstall the Talking Point app from your device and then simply access forum.alzheimers.org.uk from your browser. By default it should bring up the mobile format. You will have to log in again.

 

[Saffie]

I never use the app, just go to the TP website.

 

[nitram]

"By default it should bring up the mobile format"

If it doesn't you can switch at bottom left
To get out of mobile click on 'full site' at bottom.

 

[SerenaS]

Thanks everyone for flagging these issues. Our app is currently unavailable whilst a number of tasks are performed to update it.

Talking Point is still here and available on browsers. Nitram has helpfully included a screenshot of how to access the mobile style if you don't see it.

Apologies for any inconvenience in the meantime whilst we address this.

 

[jugglingmum]

Spamar has messaged to say she is having issues with tapatalk, I've copied and pasted Jennifer and Nitram's posts and sent emailed them to her

 

[jenniferpa]

Thank you jugglingmum for doing that. The irritating thing about the app not working is that in order to get to the site via a browser you have to deinstall the app: if you try to simply open the browser and type http://forum.alzheimers.org.uk/ it attempts to use the faulty app and won't (as far as I can) allow you to avoid doing so. Which is why you need to remove it.

 

[CeliaW]

That was interesting - I forgot and clicked on the app and it opened. Showed the normal page but when I clicked on a thread no posts visible and on some it said I would be the first to post.

Jennifer, when I first had a problem with trying to look at TP in a browser it came up with a window about using the app. When I closed that using the x in the top right hand corner it then allowed me on to the site. That window hasn't appeared since.

Feel sorry for the techies but also for those who can't get in or don't think/know of using a browser - especially if it's someone having a difficult time. Maybe an email to users would help? I doubt it was expected to go on for more than a few hours though.

 

[chick1962]

Well , I am back in this morning reinstalling did not work for me but it's all good now


Sent from my iPhone using Talking Point

 

[cragmaid]

I'm still getting the invalid password message.... I ignore it, hit Todays Posts and ...Bobs your proverbial uncle!!

A mild irritation now in the a world of much greater concerns....

 

[SerenaS]

Hi everyone,

Thanks for your comments and I am sorry that the issues are continuing. We are working with the app company to update the Apple and Android apps so I am hopeful that this will be sorted soon.

We've posted a global announcement about this and will continue to update you as things progress.

Serena

 

[Saffie]

Thank you jugglingmum for doing that. The irritating thing about the app not working is that in order to get to the site via a browser you have to deinstall the app: if you try to simply open the browser and type http://forum.alzheimers.org.uk/ it attempts to use the faulty app and won't (as far as I can) allow you to avoid doing so. Which is why you need to remove it.

I have both on my iPad and have no problem using the usual website via Safari and google.

 

[maryw]

The app is now working for me, thank you!


Sent from my iPhone using Talking Point

 

[LadyA]

App is kind of working for me too, in that I can navigate around and post. However I can't see previous posts on any thread- not even the posts I've made since re-installing the app.

 

[SerenaS]

App is kind of working for me too, in that I can navigate around and post. However I can't see previous posts on any thread- not even the posts I've made since re-installing the app.

Thanks for raising that LadyA, it seems to be an issue for the Android app but not for the Apple version. We're investigating this at the moment and hope to have it fixed soon.

 

[LadyA]

Serena, I can see that you've answered my post, but when I click on the thread, I can't see any posts. I can only see posts that I've immediately posted. Better than nothing!

 

[jenniferpa]

LadyA, sort of work around: go to the post, hit the 3 dots in the top right corner, choose Web View and then open the post in the browser. It's obviously not what is supposed to happen but it does work.

 

[LadyA]

LadyA, sort of work around: go to the post, hit the 3 dots in the top right corner, choose Web View and then open the post in the browser. It's obviously not what is supposed to happen but it does work.

In insists I am not logged in - but I am. I keep logging in! Until it's all sorted out, I'll just use it on the laptop when I can for catching up, and post on the phone when I can.

 

[jenniferpa]

Yes it tells me that as well, but if I ignore that, it shows that I am logged in. I agree - probably best not to use the android app until it's fixed.

 

[Spamar]

Morning, I haven't been able access TP for a couple of days cos it's been telling me that something needs sorting. I haven't done anything cos been busy, but this morning, here I am! It has warned me that things might be a bit slow. However, as things are working atm, need I do anything?

 

[SerenaS]

Hi Spamar,

Thanks for your message. How are you accessing Talking Point? Are you using Android or iOS (Apple)?