Mum is CHC funded with an additional 6 hours a day one to one in a nursing home. the one to one is provided by an outside agency. The girl is a lovely calm and engaging who is there most days and does activities etc. when distressed and anxious the other day mum told a member of staff (when the 1 to 1 went for a glass of water) that she was slapped and choked. (no marks). The home have reported it and the police are involved now. What am I to expect, yesterday when i went in the nurse and manager were in a meeting and when i tried to speak later the whole staff team were in a meeting together. Today the manager is out of the office and the nurse is a different one. Are we to expect this or should someone be involving us as the family in proceedings? it seems very poor communication for me to have to keep asking for info. It is my worst nightmare, in some ways I wish it was the person because now everyone is afraid of mum. a holistic therapist I pay to go in has declined for fear it happens to her and she can't practice. I expect things to settle and protocols put in place. Are there any guidelines to read? I'd be grateful of any information.