Well, one UK bank, at least, is reviewing its procedures!
Significant quote from their HO response to my complaint re their handling of mum’s EPA …. (previous thread for anyone wants to read it http://www.alzheimers.org.uk/TalkingPoint/discuss/showthread.php?t=5580)
“Although the handling of issues such as an Enduring Power of Attorney is not a frequent occurrence, there can be no excuse for our obvious lack of efficiency and professionalism.”
(Yippee! THAT was the exactly the point I was making ……)
Would maybe have liked a little more reassurance about exactly what they plan to do to make sure no-one else suffers the same way I - and mum - did through their ‘obvious lack of …’ but I’m settling for the £100 being credited to me ….. ‘as a measure of the regret over the distress we have caused’ ….
So, a hundred smackeroonies on the way to AS - with a specific request it goes to funding TP - without the advice and support from TP and various members over the last twelve months I still would be floundering (still am - but at least not in terms of EPAs ) …
Thanks all of you ….
Love, Karen, x
Significant quote from their HO response to my complaint re their handling of mum’s EPA …. (previous thread for anyone wants to read it http://www.alzheimers.org.uk/TalkingPoint/discuss/showthread.php?t=5580)
“Although the handling of issues such as an Enduring Power of Attorney is not a frequent occurrence, there can be no excuse for our obvious lack of efficiency and professionalism.”
(Yippee! THAT was the exactly the point I was making ……)
Would maybe have liked a little more reassurance about exactly what they plan to do to make sure no-one else suffers the same way I - and mum - did through their ‘obvious lack of …’ but I’m settling for the £100 being credited to me ….. ‘as a measure of the regret over the distress we have caused’ ….
So, a hundred smackeroonies on the way to AS - with a specific request it goes to funding TP - without the advice and support from TP and various members over the last twelve months I still would be floundering (still am - but at least not in terms of EPAs ) …
Thanks all of you ….
Love, Karen, x