1. Expert Q&A: Protecting a person with dementia from financial abuse - Weds 26 June, 3:30-4:30 pm

    Financial abuse can have serious consequences for a person with dementia. Find out how to protect a person with dementia from financial abuse.

    Sam, our Knowledge Officer (Legal and Welfare Rights) is our expert on this topic. She will be here to answer your questions on Wednesday 26 June between 3:30 - 4:30 pm.

    You can either post questions >here< or email them to us at talkingpoint@alzheimers.org.uk and we'll answer as many as we can on the day.

A small donation ....a bigger victory?

Discussion in 'ARCHIVE FORUM: Support discussions' started by Tender Face, Mar 15, 2007.

  1. Tender Face

    Tender Face Account Closed

    Mar 14, 2006
    5,379
    NW England
    Well, one UK bank, at least, is reviewing its procedures!

    Significant quote from their HO response to my complaint re their handling of mum’s EPA …. (previous thread for anyone wants to read it http://www.alzheimers.org.uk/TalkingPoint/discuss/showthread.php?t=5580)

    “Although the handling of issues such as an Enduring Power of Attorney is not a frequent occurrence, there can be no excuse for our obvious lack of efficiency and professionalism.”

    (Yippee! :) THAT was the exactly the point I was making ……)

    Would maybe have liked a little more reassurance about exactly what they plan to do to make sure no-one else suffers the same way I - and mum - did through their ‘obvious lack of …’ :eek: but I’m settling for the £100 being credited to me ….. ‘as a measure of the regret over the distress we have caused’ ….

    So, a hundred smackeroonies on the way to AS - with a specific request it goes to funding TP - without the advice and support from TP and various members over the last twelve months I still would be floundering (still am - but at least not in terms of EPAs :) ) …

    Thanks all of you ….

    Love, Karen, x
     
  2. Grannie G

    Grannie G Volunteer Moderator

    Apr 3, 2006
    68,719
    Kent
    Oh Karen, that must have made your day. Well done. Sometimes a fight is worthwhile and success is sweet.
    With love
     
  3. Skye

    Skye Registered User

    Aug 29, 2006
    17,000
    SW Scotland
    Karen, well done!

    Not only a major victory over the might of the banking world, but £100 so soothe your feelings.

    And how generous to donate it to AS, when I'm quite sure you could have put it to good use yourself.

    What a star!!!:) :) :) :)
     
  4. alex

    alex Registered User

    Apr 10, 2006
    1,665
    Well done you!!!!!!!

    Never doubted for one second that you'd scare the life outta the banking world!:D :D :D

    I'm sure a well deserved bottle of liquid grapes will be cracked open tonight.................have a glass for me! Enjoy it, you deserve it!;)

    Love Alex xx
     
  5. Brucie

    Brucie Registered User

    Jan 31, 2004
    12,413
    near London
    Proud of you Karen, well done!
     
  6. Tender Face

    Tender Face Account Closed

    Mar 14, 2006
    5,379
    NW England
    Didn't post for praise - but thanks anyway - just wanted to encourage others that sometimes there is a time (when we find the time!) to make complaints ..... and raise awareness ....

    Personally hate the 'compensation culture' we live in ..... £100 - yup - could find some good use for it ten times over in day ...... but it wasn't mine in the first place .... and it can go to much better use than a certain bank's shareholders :rolleyes:

    (and mum already got that humungous bunch of flowers!!!!! ;) :)

    Yeah ... feel good - it was worth the effort ..... still a bit surprised the bank didn't bill me for having to read five pages of diatribe!!!!!:D

    :) :) :) Karen, x
     
  7. alfjess

    alfjess Registered User

    Jul 10, 2006
    1,213
    south lanarkshire
    Hi Karen

    Good for you, Well done and so generous donating it to TP

    Thanks

    Alfjess
     
  8. Amy

    Amy Registered User

    Jan 4, 2006
    3,453
    Good on you Karen!!
    Lots of love,
    Helen
     
  9. sue38

    sue38 Registered User

    Mar 6, 2007
    10,856
    Wigan, Lancs
    Dear Karen,

    What a result!! Just geting a big corporation to admit they were wrong is a huge achievement and one for the man/woman in the street.

    Well done for that and for donating to TP.

    Indulge yourself and feel proud! And thank you for making me smile:)

    Sue xx
     
  10. Skye

    Skye Registered User

    Aug 29, 2006
    17,000
    SW Scotland
    Karen,

    Don't forget to gift aid your donation. May as well get a contribution from the tax man as well as the bank.

    Now, who else can we have a go at..........?

    Love,
     
  11. Margarita

    Margarita Registered User

    Feb 17, 2006
    10,824
    london
    Well done xxx :)
     
  12. Tender Face

    Tender Face Account Closed

    Mar 14, 2006
    5,379
    NW England
    It gets better!!!!!

    Been trying to donate 'on-line' all evening - but 'justgiving' has a problem with its credit card operator .....

    Perhaps I should complain???? :D

    Settle for sending a good old-fashioned cheque in the morning ...... ;)

    Karen, x:D :) :D
     
  13. Helena

    Helena Registered User

    May 24, 2006
    715
    Congratulations Karen


    "Lack of professionlism " boy will that be my phrase now when I go into bat with Nationwide they have caused me months of grief both with the EPA even registered and after death and have physicaly cost me £600 in legal fees and delays in probate along with a lot more besides
     
  14. Cate

    Cate Registered User

    Jul 2, 2006
    1,370
    Newport, Gwent
    Hiya Karen

    Well done on your victory

    Love

    Cate xxx
     
  15. Nell

    Nell Registered User

    Aug 9, 2005
    1,170
    Australia
    Congratulations on your success and on inspiring others to fight for their rights. Donating your hundred pounds to TP is a very generous gesture and appreciated by all of us who benefit from TP. Thanks a milion! Nell
     

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