Clive,
You might have seen that I had a different experience with the Halifax, but I did make an appointment in advance. The counter clerks can't do it, they are not authorised, but the young man who dealt with us was fast, efficient, knowledgeable and sympathetic to the situation. 30 minutes and all done and dusted - and I have his direct phone number if I need him again.
On a different tack, I see you have been following interest rates, I too feel that the Halifax have some very good rates on different accounts (have you seen the Web Saver paying 5.75% and allowing direct debits - perfect for paying the care home fees). But I am wary of putting my eggs all in one basket. I'm sure the Halifax is safer than any other bank, but what do you think?
Regards
Margaret
You might have seen that I had a different experience with the Halifax, but I did make an appointment in advance. The counter clerks can't do it, they are not authorised, but the young man who dealt with us was fast, efficient, knowledgeable and sympathetic to the situation. 30 minutes and all done and dusted - and I have his direct phone number if I need him again.
On a different tack, I see you have been following interest rates, I too feel that the Halifax have some very good rates on different accounts (have you seen the Web Saver paying 5.75% and allowing direct debits - perfect for paying the care home fees). But I am wary of putting my eggs all in one basket. I'm sure the Halifax is safer than any other bank, but what do you think?
Regards
Margaret