Hi everyone,
Just wondering what I should do (if anything).
Mum and I visit Dad in his nursing home at least a couple of times a week - and I can't fault the place - it's wonderful
BUT there's a new resident who can be very aggressive to the staff, other residents and us as visitors.
This lady (who I'll call Joan) regularly hits out, pinches hard enough to draw blood and throws things at people (inc. hot coffee) and it's come to the point where my frail old Mum is scared to visit.
Joan does apparently have 'one to one' care for a few hours a day, but the rest of the time she's obviously free to wander and she's very fast and very strong.
She grabbed and pinched me today and I was asked to sign a sort of incident book by the staff, which I did.
I'm thinking a quiet word with the Manager is the way to go, but I feel a bit bad about 'complaining'.....
I mean, what can anyone do?
Just wondering what I should do (if anything).
Mum and I visit Dad in his nursing home at least a couple of times a week - and I can't fault the place - it's wonderful
BUT there's a new resident who can be very aggressive to the staff, other residents and us as visitors.
This lady (who I'll call Joan) regularly hits out, pinches hard enough to draw blood and throws things at people (inc. hot coffee) and it's come to the point where my frail old Mum is scared to visit.
Joan does apparently have 'one to one' care for a few hours a day, but the rest of the time she's obviously free to wander and she's very fast and very strong.
She grabbed and pinched me today and I was asked to sign a sort of incident book by the staff, which I did.
I'm thinking a quiet word with the Manager is the way to go, but I feel a bit bad about 'complaining'.....
I mean, what can anyone do?