I have an 85-year-old friend who unfortunately has worsening memory and cognition issues.
A few months ago, he unwittingly signed up for a BT mobile contract (online) thinking it was a good deal.
He signed up for a 10GB high speed monthly data usage contract at approx. £20 per month. But he hardly uses his mobile phone. I have to show him how to make a call each time I see him! They can easily see there has been minimal use.
I contacted BT on my friends behalf to explain the situation and that he clearly made a mistake. The person I spoke to consulted her manager/supervisor but said there was nothing they could do. It was a fixed contract.
My friend has been a BT customer for over 60 years and this is how they treat him! It is outrageous and I am truly disgusted.
Is there a way I can appeal to them to see sense?
Thanks for your time.
B R
A few months ago, he unwittingly signed up for a BT mobile contract (online) thinking it was a good deal.
He signed up for a 10GB high speed monthly data usage contract at approx. £20 per month. But he hardly uses his mobile phone. I have to show him how to make a call each time I see him! They can easily see there has been minimal use.
I contacted BT on my friends behalf to explain the situation and that he clearly made a mistake. The person I spoke to consulted her manager/supervisor but said there was nothing they could do. It was a fixed contract.
My friend has been a BT customer for over 60 years and this is how they treat him! It is outrageous and I am truly disgusted.
Is there a way I can appeal to them to see sense?
Thanks for your time.
B R