I have had to complain on three occasions to the manager of the care home as the staff are not helping/prompting my Dad with personal care tasks. The manager has put something in place to flag this up with the care staff. She also stated she would check my Dad when she is on duty Monday to Friday.
Today I visited my Dad and he had the same clothing on as yesterday ( so had gone to bed in his clothing) and his trousers were heavily soiled with faeces.
Surely you would expect staff to observe the residents, prompt with toileting needs. I feel so upset as it’s basic care which is lacking.
I feel like I’m always complaining. Can someone offer any advice on how to deal with this.
Thank you
Today I visited my Dad and he had the same clothing on as yesterday ( so had gone to bed in his clothing) and his trousers were heavily soiled with faeces.
Surely you would expect staff to observe the residents, prompt with toileting needs. I feel so upset as it’s basic care which is lacking.
I feel like I’m always complaining. Can someone offer any advice on how to deal with this.
Thank you