The bullet point list might feel a bit condescending the way it is written but is essentially right and not much different to the compassionate communication that is listed so often. Maybe people respond better to an article with examples in it but once you've read that, there is no harm in printing this and putting it somewhere where you can look at it now and then.
One thing I have learned while looking after a PWD is that there is no value in needlessly being right. When OH and I went to a place we had never been to before, he looked round and said "We've been here before, right?" What good would it have done to correct him? So I said cheerfully "yes, you're right, we have been!" And smiled at him like he was very clever. So instead of feeling small and corrected, he felt good and encouraged. That's the essence of compassionate communication. And yes, it doesn't always work, and if you don't feel able to follow it, don't - but people giving these recommendations are only trying to help.
That is a very fair comment. These 'rules' are often borne out of long-term experience and thus demand the appropriate respect. Engaging with 'dementia' continuously can be one of the most demanding of acts - especially when we consider the one-to-one situation at home, as is so often cited here on TP. My own experience was with my late mother and was enabled in terms of 'care', by the fact that we had a wonderful loving relationship from the very start. Many people do not enjoy such a relationship and it must be extremely difficult to apply 'rules' as an ongoing regime, without moments of despair, frustration, anger and so on. The fundamental in all of this, rests with the nature of dementia as it presents in a loved one. Each and every case will be different. But the process, the 'change' in the brain remains the elusive factor and is a reality. The change or degradation of capacity, the way in which a dementia person perceives the world and what is taking place at each and every waking moment, is a mystery. Their 'behaviour' is an indication, a communication if you will, however bizarre, antagonistic, strange or unpredictable. After a time, you see a 'pattern' in this behaviour, albeit varied, as are the many 'dementias'. And then you see what works, as a rule. "Yes" can mean "No". "I had my breakfast" is followed by "When do I have breakfast?" "What time is it?" might be asked twenty times within ten minutes. A trip to the shops to buy some groceries, can be as 'real' to the person relating it, as the cup of tea in their hand - despite it being a 'fantasy' to us, as carer, as observer. And so, some of the well versed 'rules' can be utilized as a matter of course, depending on the situation. At the end of the day, dementia is complex, as is the brain itself - extraordinarily so.
Caring within a controlled environment (Care Home) is also very demanding, if you are to adopt the person-centred care which is really an imperative. Carers of long-standing, good carers with integrity and compassion, can make mistakes. The tone of voice, the posture adopted, the delay in response and so on - these can evoke distress, anger, fear, mistrust et al. And so, one has to go beyond 'commandments', however constructive and effective these can be. You enter another world and you remain there for the duration. If you falter, then that can be a problem. This means enormous reserves of energy, empathy, compassion and AWARENESS. All of this, embraced in love. And if you ever witness the desperate and heart-rending sobs of a human being immersed in a world which has no meaning, no respite, no handle onto which to grab, nothing - but simply the open hand of another, to take hold of and cling to, in order to feel safe and wanted and protected - then you can understand why Care means more than the word, more than is usually considered and much more than is, alas, so often perceived as Care in this all so frantic world.