regulars may remember that Mum had very poor care at the home she was in, we removed her, she's had ages in hospital and I complained to social services.
I've finally had a response and they've been into the home and looked into my complaints. It's an absolute whitewash and they have truly had the wool pulled over their eyes.
There were two matters that they say the home have agreed to address so that's something. They insist they offer activities and outings but Mum never went on a single outing for sure and activities were sparse. They have told the QA team that Mum GAINED 1st 3 lbs while she was in there for 8 months. That is an absolute lie as the weight was falling off her and we had to buy smaller clothes. I have just been to her GP practice and they confirmed that she weighed 1st 2 lbs less than they are claiming when I took her to the doctor as I was so concerned about her.
They say Mum was always offered a second helping but she declined - that's another lie. They say Mum refused to sit outside in the good weather - Mum was never invited To sit outside but would have loved it.
I need to calm down now and go through their reply point by point and get back to them.
QA Didnt even respond to my comment that when the CQC inspectors came in the Owner ran out to me and told me to only mention positive things to them and "anything negative we will iron out between ourselves."
I still have photos of rotten bananas they gave my Mum and we also have video footage of the owner and her manager being very rude and offensive to my brother when he said that he wasn't happy about how they were caring for Mum as she had had so many falls. I haven't mentioned these to them yet, but will do very soon.
I've finally had a response and they've been into the home and looked into my complaints. It's an absolute whitewash and they have truly had the wool pulled over their eyes.
There were two matters that they say the home have agreed to address so that's something. They insist they offer activities and outings but Mum never went on a single outing for sure and activities were sparse. They have told the QA team that Mum GAINED 1st 3 lbs while she was in there for 8 months. That is an absolute lie as the weight was falling off her and we had to buy smaller clothes. I have just been to her GP practice and they confirmed that she weighed 1st 2 lbs less than they are claiming when I took her to the doctor as I was so concerned about her.
They say Mum was always offered a second helping but she declined - that's another lie. They say Mum refused to sit outside in the good weather - Mum was never invited To sit outside but would have loved it.
I need to calm down now and go through their reply point by point and get back to them.
QA Didnt even respond to my comment that when the CQC inspectors came in the Owner ran out to me and told me to only mention positive things to them and "anything negative we will iron out between ourselves."
I still have photos of rotten bananas they gave my Mum and we also have video footage of the owner and her manager being very rude and offensive to my brother when he said that he wasn't happy about how they were caring for Mum as she had had so many falls. I haven't mentioned these to them yet, but will do very soon.