So (in a nice way) they've fobbed you off for another week
In short a total bodyswerve:
"noun: bodyswerve
an abrupt swerving movement of the whole body, used as a tactic to avoid contact or collision." or indeed doing anything including what the law requires and your job.
The minute you knew who it was on the phone you should have started saying the name of the PWD loudly, followed by "don't do that, put that down" and got a bit panicky, then say to the SW on the phone "send me an e-mail, now isn't a very good time" then put the phone down.
They could list that call as "we contacted Tiger the next day but he/she wasn't specific, has organised day care, will refer to the team" makes it sound like they've done something when all they've done is shuffle you back to the bottom of the pile.
I don't mean to be shouty or anything but I've made a note to come back on the 21st to read the e-mail to your MP
K
