Just a word of warning to anyone considering sending a Power of Attorney document to British Gas. After two months of trying to get the POA back from British Gas, they're now claiming they sent it back recorded delivery and it has been signed for. I've not received it and my neighbours aren't the type to hang onto something for me if they'd signed for it. I asked British Gas for the tracking number so I can trace it myself but they've refused! I'm lodging a formal complaint but in the meantime a word of warning to anyone contemplating lodging a POA with British Gas - send a copy!!!