My mobile phone is my lifeline. I use it to organise all sorts of things.I know how to do things on it. Its not too complicated, unlike my wife's phone and it gives me confidence to go out!
The problem is that the battery isn't holding charge; it barely lasts half a day any more, but there is a whole mine field involved in buying a new one. It seems manufacturers change the size almost every time they bring out a new one!
The 'simple' solution seemed to be getting an 'upgrade'. The contract allows me to do that every 2 years, and I have had this one for longer than that.
With fear and trepidation I went into the shop, expecting to be confused.
BUT I explained to the assistant that I have dementia and she couldn't have been more helpful. I left the shop after only half an hour,not having bought anything I don't need and with a new phone which works like the old one. She set it up for me so that I could make calls straight away. There was something about my number, but she said that would put itself right within 24 hours, which it did.
She even arranged things so that the apps I am familiar with and use lots somehow arrived on the phone and so did my contacts.
The assistant was helpful and patient with me, but not in the least bit patronising.
It really helped my confidence.
I've had it 3 days now, and not needed to charge it yet.
I wish all shops could have soemone like this!
John
The problem is that the battery isn't holding charge; it barely lasts half a day any more, but there is a whole mine field involved in buying a new one. It seems manufacturers change the size almost every time they bring out a new one!
The 'simple' solution seemed to be getting an 'upgrade'. The contract allows me to do that every 2 years, and I have had this one for longer than that.
With fear and trepidation I went into the shop, expecting to be confused.
BUT I explained to the assistant that I have dementia and she couldn't have been more helpful. I left the shop after only half an hour,not having bought anything I don't need and with a new phone which works like the old one. She set it up for me so that I could make calls straight away. There was something about my number, but she said that would put itself right within 24 hours, which it did.
She even arranged things so that the apps I am familiar with and use lots somehow arrived on the phone and so did my contacts.
The assistant was helpful and patient with me, but not in the least bit patronising.
It really helped my confidence.
I've had it 3 days now, and not needed to charge it yet.
I wish all shops could have soemone like this!
John