Bit of a rant coming, brace yourself.
It's invoicing time again and the same carer has submitted something I assume was generated by ERNIE, it bears little relation to the hours she's actually been here (which, thanks to nearly 3,000 lines of code and countless hours honing my access control system, I have logged to the microsecond ). I told her I couldn't pay the invoice and suggested she might like to find some software or someone who could help her. She reprimanded me for my "snide" comments. Bear in mind that, by my reckoning, she initially invoiced for in excess of £430 for what she's done.
In addition, on a couple of occasions, including a consecutive evening/morning, she forgot to give him his pills. She bought some dog treats (without asking or telling us - he lives in an annexe on our house and we have dogs, some of which have specific dietary needs) and left them by his chair - one of the other carers found out he'd eaten them (lovely glossy coat, mind). I don't think she's ever taken him out (although the bulk of her work is overnight) and I've witnessed her manually hauling him upright, instead of using the bed electrics. She's a tough cookie, but I worry about her getting injured too as I doubt she has insurance. Despite us telling the carers to leave him in his chair with the feet down (because otherwise he tries to get up and tips the chair), she often leaves him with his feet up. She once messaged me to say she was going as I wasn't back yet. I asked her to lock the door (there's a keysafe on the wall) but she used the internal key and left it in the outside of the door, so completely blocking that exit. Second time she's done that, actually.
My wife, who is an expert administrator, is fed up of her always being the one who doesn't know what hours she's supposed to be doing. I've spent about 4 hours this evening trying to reconcile her invoice with what she's actually done. It's well over £3,000 and I dread to think how inaccurate her previous invoices were before I was forced to log every coming and going. Spent several hours this morning improving the software because of how she treats the entry keypads.
The problem is, before anyone says the obvious, with the number of hours she does a month (over 200), getting someone else to cover her shifts is going to be very difficult. He's going into respite tomorrow for a couple of weeks so we won't have to deal with her.
TLR - carer is a pain in the **** but we need the cover.
It's invoicing time again and the same carer has submitted something I assume was generated by ERNIE, it bears little relation to the hours she's actually been here (which, thanks to nearly 3,000 lines of code and countless hours honing my access control system, I have logged to the microsecond ). I told her I couldn't pay the invoice and suggested she might like to find some software or someone who could help her. She reprimanded me for my "snide" comments. Bear in mind that, by my reckoning, she initially invoiced for in excess of £430 for what she's done.
In addition, on a couple of occasions, including a consecutive evening/morning, she forgot to give him his pills. She bought some dog treats (without asking or telling us - he lives in an annexe on our house and we have dogs, some of which have specific dietary needs) and left them by his chair - one of the other carers found out he'd eaten them (lovely glossy coat, mind). I don't think she's ever taken him out (although the bulk of her work is overnight) and I've witnessed her manually hauling him upright, instead of using the bed electrics. She's a tough cookie, but I worry about her getting injured too as I doubt she has insurance. Despite us telling the carers to leave him in his chair with the feet down (because otherwise he tries to get up and tips the chair), she often leaves him with his feet up. She once messaged me to say she was going as I wasn't back yet. I asked her to lock the door (there's a keysafe on the wall) but she used the internal key and left it in the outside of the door, so completely blocking that exit. Second time she's done that, actually.
My wife, who is an expert administrator, is fed up of her always being the one who doesn't know what hours she's supposed to be doing. I've spent about 4 hours this evening trying to reconcile her invoice with what she's actually done. It's well over £3,000 and I dread to think how inaccurate her previous invoices were before I was forced to log every coming and going. Spent several hours this morning improving the software because of how she treats the entry keypads.
The problem is, before anyone says the obvious, with the number of hours she does a month (over 200), getting someone else to cover her shifts is going to be very difficult. He's going into respite tomorrow for a couple of weeks so we won't have to deal with her.
TLR - carer is a pain in the **** but we need the cover.