I'm interested in what you say here about POA because we have this over my mother's affairs yet when i called her phone supplier to change the phone package that is in her name but which I pay, they said my mother would have to agree to my making the changes, and I would need to 'put her on' first to confirm she was happy to do so. That cannot be right, surely?
I had a similar problem with my partner's private pension company and they sent a from for her to sign authorising me to represent her. Would your mum's phone company accept that, Paul.
Welcome to the forums too.