Hello , I hope someone can help me........ I am in need of urgent advice regarding Mum, who I cared for at home for 3 years, but is now in a residential home with advanced AZ. She is fully self funding and pays £895 a week,receives Attendance Allowance, but no other help. The home has just received a 9 QCC rating.
For the last year shes been well cared for, although shes lost about a stone in weight, which we put down to reduced appetite. When we visit I check her room to make sure her clothes and room/bathroom are clean and tidy, which they normally are. .
This week, we have visited twice and she seems unusually dissheveled, with matted hair and stained clothes, which I found quite distressing. The team leader was on leave and the staff seemed unable to tell me why this was. Obviously it was upsetting, especially when I saw her eyes were quite sore and her nails were dirty. I asked that someone washed and changed her immediately, because it was so bad. We then discovered from one of the carers, that she has refused to be washed and dressed in the mornings, for the last couple of weeks and is getting more aggressive and sometimes violent, if they try to remove her clothing. It has transpired, that they have been leaving her, if she kicks off in the mornings and then they trying again in the afternoon. If she refused again, they are leaving her unwashed and in the same clothes until the next day. Shes also refused to leave her room most days, in the last month. The home just says they can't force her. There is a deprivation of liberties order in place, to allow the home to keep doors and windows locked, but there is nothing in place, for her to be given personal care against her will. I cannot believe that an 84 year old lady, suffering incontinence and Alzheimer's, is left soiled and dirty, just because she refuses care, when she has lost mental capacity. Surely something can be done. I'm at my wits end, almost out of funds for her care and feeling that she is being neglected. Do the home not have a duty of care, to make sure she is looked after properly?? I can't have her back home, as my husband has taken retirement on medical grounds. I love my Mum, but I feel I've let her down and am filled with guilt. What can I do to resolve these problems and has anyone eise experienced similar ? Thank you in advance
For the last year shes been well cared for, although shes lost about a stone in weight, which we put down to reduced appetite. When we visit I check her room to make sure her clothes and room/bathroom are clean and tidy, which they normally are. .
This week, we have visited twice and she seems unusually dissheveled, with matted hair and stained clothes, which I found quite distressing. The team leader was on leave and the staff seemed unable to tell me why this was. Obviously it was upsetting, especially when I saw her eyes were quite sore and her nails were dirty. I asked that someone washed and changed her immediately, because it was so bad. We then discovered from one of the carers, that she has refused to be washed and dressed in the mornings, for the last couple of weeks and is getting more aggressive and sometimes violent, if they try to remove her clothing. It has transpired, that they have been leaving her, if she kicks off in the mornings and then they trying again in the afternoon. If she refused again, they are leaving her unwashed and in the same clothes until the next day. Shes also refused to leave her room most days, in the last month. The home just says they can't force her. There is a deprivation of liberties order in place, to allow the home to keep doors and windows locked, but there is nothing in place, for her to be given personal care against her will. I cannot believe that an 84 year old lady, suffering incontinence and Alzheimer's, is left soiled and dirty, just because she refuses care, when she has lost mental capacity. Surely something can be done. I'm at my wits end, almost out of funds for her care and feeling that she is being neglected. Do the home not have a duty of care, to make sure she is looked after properly?? I can't have her back home, as my husband has taken retirement on medical grounds. I love my Mum, but I feel I've let her down and am filled with guilt. What can I do to resolve these problems and has anyone eise experienced similar ? Thank you in advance
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