Lloyd’s Bank - PoA

[anonymouse]

Has anyone registered a Power of Attorney with Lloyd’s Bank? I’ve looked on their website and the way I read it, they will expect MIL to go along with DH and my SIL, who are the attorneys. MIL no longer has capacity, cannot answer even a yes/no question, has only been out of the house in the last four years by ambulance or hospital transport and would refuse to go anyway.

https://www.lloydsbank.com/assets/media/pdfs/Lloyds_POA_M59468_0213_V2_web.pdf

Does anyone have any suggestions how we should approach this?

 

[nitram]

A few years ago I had no problem registering an LPA with Lloyds without my wife (donor) being present, things may have changed.

Are you sure that the link you gave applies to LPAs, it could be for general powers of attorney.
It says:

• If you’re acting on behalf of an organisation, then we need to see the appointed representatives listed on the organisation’s headed paper.

which makes me think it does not relate to LPAs

 

[nitram]

Are these terms any better?

How to register
A quick and easy way to get started is for the representative of the customer to book an appointment in branch by calling us on 0345 300 0071. Lines are open 8am - 8pm, seven days a week.

You need to take the following with you:

2 forms of identification, one showing your name, one showing your address. Please refer to our list of acceptable identification.
The original legal documentation, or a copy certified by a solicitor, notary or donor/granter.
Proof of address if the person you are acting for has changed address since the legal document agreed.
Once we’ve got what we need, we’ll register the documents while you’re in the branch with the support of our specialist team.


https://www.lloydsbank.com/help-guidance/customer-support/someone-to-manage-your-affairs.asp

@anonymouse

 

[anonymouse]

That’s. reliant - thanks. We’re still at the stage where everything we do to support MIL creates two or three other tasks.

 

[Ali67]

My husband has deputyship(Court of Protection) for his aunt. Barclays also told us his aunt had to be present! Similar circumstances to your MIL anonymouse. Even even when I queried it they said they totally understood(really?!) but she had to be present for identity purposes. Needless to say they've been crossed of the list of banks that we're thinking of investing some of her savings with.

 

[canary]

Who told you that @Ali67 ? Was it one of the people on the counter?
I had CoP for my mum and I discovered that not so many people understand (or have even heard of) deputyship. At mums bank one of the people on the counter told me they had to have mums care home address to send all the bank statements to her and even the manager had to look up how to deal with it. He was, fortunately, very good and everything got sorted out. Luckily I knew that the person who wanted mums care home address was wrong.

 

[Ali67]

Online chat - canary.
As husband has had deputyship for quite a few years now it gets quite frustrating how little organisations know about it. Husband starts off telling them, they get all enthusiastic and butt in saying they're totally aware and start yammering on about POA instead. Husband then stops them and starts to explain again!

 

[SKD]

I registered my POA for Mum with Lloyds earlier in the year - I was full of trepidation but it went very smoothly - made an appointment and although it took a bit of time the manager took my through everything very clearly, approval was given by phone and I left with my own online access and a bank card arrived a few days later. For me it had the added advantage of also covering Halifax where Mum had some savings.

 

[MaNaAk]

Has anyone registered a Power of Attorney with Lloyd’s Bank? I’ve looked on their website and the way I read it, they will expect MIL to go along with DH and my SIL, who are the attorneys. MIL no longer has capacity, cannot answer even a yes/no question, has only been out of the house in the last four years by ambulance or hospital transport and would refuse to go anyway.

https://www.lloydsbank.com/assets/media/pdfs/Lloyds_POA_M59468_0213_V2_web.pdf

Does anyone have any suggestions how we should approach this?

Hello! I didn't have any problmes with Lloyd's when I regietered dad's POA without him being present however I would suggest that you bring your passport and a utility bill in case there's a problem.

MaNaAk