This does not fill me with confidence

[bemused1]

Received a letter from cpn last Tuesday saying she would be visiting at 9.30 on the day in question to assess oh. He has severe mobility problems and if he can even get up for this time its not fair to try and assess him when its such a traumatic process.

Right I thought to myself, no problem, the letter says rearrange if not convenient.So I ring up- not available she'll ring you back later. Next day I phoned again, maybe I forgot to leave my number. Message taken again- she'll get back to you. Now its the following Monday and I'mstill waiting.

If you can't even get hold of them to change an appointment what earthly use are they going to be if you really have a problem.

Shall I ring again and keep on ringing until I can get it changed or just let her turn up and say sorry he's still in bed and I have a big problem with you assessing him now?

[Grannie G]

Let her come.
You have tried to change the time of the appointment and failed. Let her see for herself. Let her try to get your husband up.

[chris53]

I agree with GrannieG, in fact was just going to reply the same thoughts! Visits seem to be a lot of the time at crack o dawn and it can be difficult to get your loved one up and ready, if this is going to be on a regular basis may I suggest you book next visit while CPN is there and not let them "send you a letter" or "let you know" when next visit is.

Good luck

[2jays]

I also agree with GrannieG let her come - I have had a lesson today and it taught me not to bother worrying about the agencies difficulties, and trying to he helpful because they don't bother to worry about yours and will walk all over you if you let them.

So long as you fulfil your part of the contract, and you have, you let them know the date and time was not suitable, it's their problem not yours
Hugs

[bemused1]

Just received a letter today from cpn saying we have rescheduled to 1.30 the following week which is fine. But if it wasn't do you think we could go on forever with her sending appointments and us saying can't do it? What is wrong with a phone call.?Obviously our convenience is not of any concern.

Is this the normal way of doing things and so something I have to get to grips with. Or is it a way of putting caraers in their place at the start?

Feel the temperature rising already.

[tre]

I have found the same as you that they fix an inconvenient appointment and you just get a letter then when you ring up they are not there to talk to so you play this game of ping pong. Last time I left a voicemail message saying the appointment was inconvenient but that we needed to talk to sort out an alternative as I already had made commitments for other appointments with different departments so it would be a waste of their time to just send out another date without talking to me. It took a few days but the CPN did ring and we did find a suitable time.
I also agree with what the others said though in that in a way it would be good for them to assess when things are difficult except if this means they may withdraw medication which was my great anxiety with my husband
Tre