Challenging a decision
Most people receive the benefits they are entitled to without a problem. However, if you believe your claim has been incorrectly turned down, or that you have not been awarded the right amount of benefit, you have the right to challenge the decision. Write to the office that made the decision and ask them to revise it. If they do not alter their decision, you may be able to apply to an independent appeal tribunal.
Challenging a decision can be complex, and seeking advice as soon as possible can really help. Ask your local CAB or advice centre, your local authority's welfare rights unit, the Benefit Enquiry Line or the Alzheimer's Society National Dementia Helpline (details at the end of this factsheet).